Hope Books App

Become your best self with our hand-picked range of hope-filled audiobooks and eBooks.

In partnership with Glassboxx, Hope Books has developed an app exclusively for reading ebooks and listening to audiobooks purchased on this website. Below you will find answers to commonly asked questions about accessing ebook and audiobook content.

• How does it work?

  Purchase your book, then enjoy it instantly via our FREE app - available to download from the Apple Store or Google Play store.

  

• I purchased an ebook or audiobook from Hope Books. Now what?

  Once you have purchased an ebook or audiobook from the Hope Books website, you will receive a confirmation email. The email will contain links to download our app to access your book.

• Where can I find the links to download the app?

  The app can be downloaded through the links below. The app works on Android and iOS phones and tablets.

  

• Can I read or listen in the browser?

  Yes. You can read or listen in the browser by logging in with your email address here.

• I have downloaded the app. What next?

  If it's your first time using the app, enter your email address and Glassboxx will send you an email with a verification code. Make sure to check your junk/spam folder. The email will be from <glassboxxhelp@firstygroup.com>. Enter the verification code then tap VERIFY ME (no password is required). All your purchased content will be displayed on the MY BOOKS screen.

  If you already have the free Hope Books app installed, open it on your device and go to MY BOOKS to see your newly purchased audiobook or ebook, together with any previous purchases (a new purchase may take up to 5 minutes to appear).

  Just tap on the cover image to start listening to or reading your new book.

• How do I verify my email address to use the app?

  Download the app then enter the email address you used to purchase your ebook or audiobook. Glassboxx will send you an email from <glassboxxhelp@firstygroup.com> with a verification code. Copy/paste the verification code from the email into the verification screen in the app and tap VERIFY ME. You will then be taken to the MY BOOKS screen and then you can start using the app and reading/listening to your book.

  The email from Glassboxx has the subject ‘Your Glassboxx verification code’ and will be from <glassboxxhelp@firstygroup.com>. You might need to check your spam/junk folder to see the verification email.

• What is a verification code?

  You need a verification code to log into the app.

  After you enter your email address on the login screen, we will send a verification code to the email address you entered. The email will come from Glassboxx and has the subject “Your Glassboxx Verification Code.” You might need to check your spam/junk folder to see the verification email.

  Copy and paste the code from the email into the verification screen and tap VERIFY ME. You will then be taken to the MY BOOKS screen, and you can start using the app to read or listen to your book. This is only required for your first purchase. You won’t need to do this again.

• Can I use another app to read or listen to my book?

  Purchases made on the Hope Books website can only be enjoyed on our branded mobile or desktop apps, powered by Glassboxx.

• I am having trouble logging in to the app. What should I do?

  If you are having problems logging in to the app — for example if you see the message “Email address not recognized” — make sure the email address you are entering on the login screen is the email address used when making your purchase from our website. This may be different from the one you are using for your app store account.

  After following the steps above, if you continue to see the message ‘Email address not recognized’, please contact glassboxxhelp@firstygroup.com

• My mobile app is not loading content correctly. What do I do?

  Open the mobile app and click on the three dots (…) located at the bottom of the screen. Choose LOGOUT and enter your email address. Choose LOGIN and enter the verification code sent to your email. Your content should now load.

• I have a new device; how do I transfer my new books to it?

  Just download our app from the app store, log in with the email address used when you purchased your books, and you will find them under MY BOOKS.

• Can I return or exchange my ebook or audiobook purchase?

  All sales are final. There are no returns or refunds on ebook or audiobook sales.

• Can I share or give my book with someone else?

  No, our ebook and audiobooks cannot be copied, shared, or printed. This is to protect the rights of the authors and the book publisher.

• Can I copy or print my book?

  No, the books using this service are copy protected and cannot be copied or printed.

• What is Glassboxx?

  Glassboxx is a service for publishers and retailers to efficiently sell and deliver ebooks and audiobooks to readers.

• I have received a discount coupon code for an ebook or audiobook. How do I use it?

  You can apply your valid discount coupon code during checkout when you purchase an ebook or audiobook on this website.

• Can I purchase more than one ebook or audiobook at a time?

  Yes, you can purchase multiple ebooks and/or audiobooks at once.

• Can I purchase ebooks/audiobooks in the same transaction as a print book?

  Yes, you can purchase multiple formats in the same transaction. A shipping confirmation email with a tracking number will be sent to you when your physical books are dispatched. Any ebook or audiobook purchases will be available on the app at the time of purchase.