Refund policy
We hope you are pleased with your purchase from Hope Books, however if you experience an issue with any item ordered, we encourage you to contact us so that we can assist.
Please contact our Customer Service Team before proceeding to return any items as the process may differ depending on the nature of the item and the issue and your location. You must obtain a Return Authorisation from our Customer Service Team prior to returning any item. Returns will not be accepted without a Return Authorisation.
Any refunds will be provided via the payment method used for the initial transaction.
No change of mind
Please ensure that purchases are carefully reviewed prior to placing an order as we do not offer returns or refunds if you change your mind.
If you have any questions about our products, we encourage you to contact our Customer Support Team before purchasing so that they can provide you with any further information or assistance that might be required.
Further details can be found in our Terms and Conditions of sale.
We offer refunds, repairs and replacements in accordance with the Australian Consumer Law. Our terms of sale and refund policy do not seek to exclude or limit any rights you have under the Australian Consumer Law.